Tuesday, 3 July 2012

The Worst Facial I Ever Had

A few weeks ago, on a rare weekend alone when my husband flew off on a stag do, I decided I'd treat myself to a facial and head massage.  Now, me being me, I decided this the day before I actually wanted them - something I do frequently (I prefer a spur of the moment massage when I absolutely fancy one).  I was lucky to find a double appointment at a local holistic beauty place, Pure Serenity in New Malden, and booked myself in for an Indian head massage and an Environ Rose and Camellia facial.

The Indian head massage was pretty decent - it was delivered whilst I was seated on a chair, which I much prefer as the therapist can really get their fingers onto all of the scalp that way.  At least twenty minutes of the half hour was spent working on my back and shoulders, which I thought was rather strange, given that I'd specifically asked for an Indian head massage.  Still, it was pleasant enough, if not exactly what I was expecting, and I then stretched out on the therapy bed, donned the obligatory towels, and awaited my Environ facial.

First of all, it wasn't an Envrion facial.  It was a facial using some home-made looking products in generic glass bottles with inkjet printed labels.  Turns out the salon menu is badly laid out so that this particular facial appears to be an Environ facial (being listed under an Environ Facials heading) but actually isn't. 

Second of all, the techniques used in the facial itself were not really what I was expecting.  Despite wrapping my hair, much of the cleanser ended up in my hair rather than on my face.  This was mostly down to the way the therapist applied the cleanser - she poured it into her palm, rubbed her palms together, and then rubbed her palms on my face.  I've had facials in the past which have involved the most precise cleansing action using only the fingertips, with the overall effect of cleaning my skin thoroughly and being incredibly relaxing.  Unfortunately, palm-cleansing was more akin to what I do to my own face when I'm drunk and trying to take my makeup off as quickly as possible so I can collapse into bed.

The rest of the facial followed the same pattern and I was glad to leave a scant forty minutes later.  I didn't really feel relaxed, my skin didn't really feel pampered, and I definitely did feel slightly cheated.  Being truly British and not wishing to cause a fuss, I slunk out of the salon and vowed never to return.

What's your worst ever beauty service experience?  Let us know in the comments!

9 comments:

  1. The therapist who was more interested in selling me anything and everything in the salon than my facial. She finished by pouncing on me as I was paying, thrusting her hands into hair and declaring it very dry in a last attempt to sell me a hair treatment. I never went back.

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    1. Upselling is a big turn off for me too!

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  2. Oh no! Sorry to hear you had such a bad experience!

    My worst salon experience has to be the time I forked out £45 for a so-called Deluxe Pedicure. Within 5 minutes of sitting down, the Therapist (who, I should mention, I had never met before) told me how she had recently discovered she had thrush, and how uncomfortable she felt sitting down. Ok, so it made a change from the usual holiday/wedding/work salon chit-chat, but thrush?! She then continued to scald my feet in a paraffin wax footbath, trim my cuticles until they bled, and (sloppily) apply a couple of coats of polish to my nails, before topping it off with a topcoat which, I kid you not, still wasn't fully dry the morning after. Needless to say, I didn't return!

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    1. Honestly I genuinely spat my tea out when I read that. Who in their right mind chats to a stranger, a paying customer in fact, about the state of their hoohaa!!

      In relation to the post I think the dodgy labelling is very cheeky. I would have brought that up with them straight away!!

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    2. That's insane - I would be so uncomfortable if a therapist overshared with me!

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  3. The worst I have ever had, was manicure that wouldn't dry. I waited in the salon for approx 30 minutes, still wet. I was assured it would dry thoroughly within the hour. I left the salon and guess what. it was still wet after an hour, rather smudged, and I ended up removing the polish myself as it was never going to dry and was ruined anyway. I complained to the salon but they explained it wasn't their problem. 'You didn't give it long enough to dry' !!!!!

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    1. I dislike having manicures apart from gel types for just this reason - I always end up smudging them.

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  4. Therapist "I'll just apply this fast drying top coat"
    Me "how long before my nails are dry?"
    Therapist "45 minutes"

    Yeah, smudged mani and pedi that day!

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    1. 45 minutes seems a little excessive for a quick dry top coat!

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